This Return & Refund Policy outlines the terms and conditions for returning products purchased from the Muscular Mix (a Unit of) Neelkanth Retorts. By making a purchase with us, you agree to comply with the following return and refund guidelines:

1. Returns:

1.1 Eligibility:

• Products are eligible for return within 1 day from the date of delivery.
• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

1.2 Process:

• To initiate a return, please contact our customer support team through info@muscularmix.com.
• Provide the order number, details of the product you wish to return, and the reason for the return.

1.3 Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or if the product is defective.

2. Refunds:

2.1 Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to the original method of payment within 3 business days.

2.2 Partial Refunds:

• In some cases, partial refunds may be issued for products with signs of use or damage not due to our error.

2.3 Non-Refundable Items:

• Certain items, such as gift cards, are non-refundable.

3. Defective or Damaged Products:

3.1 Inspection:

• If you receive a defective or damaged product, please contact us immediately with details and photographic evidence.

3.2 Replacement or Refund:

• We will either replace the defective or damaged item or issue a refund, depending on the customer’s preference and product availability.

4. Exchange Policy:

4.1 Eligibility:

• We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

5. Cancellation Policy:

5.1 Cancellation Window:

• Orders can be canceled within 12 hours after purchase. Once the order is processed, it cannot be canceled.

6. Contact Information:

• For all return and refund inquiries, please contact our customer support team at info@muscularmix.com.

7. Changes to the Policy:

• We reserve the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our Return & Refund Policy, please contact /our customer support team.